Projects

Over the past three decades, I’ve had the good fortune to work with smart and talented people on a bunch of different projects. Here are a few of my favorites.

Featured

Instagram
Instagram
05/14/2020
From 2018-2020, I led a 28-person UX Research team focused on helping improve the user experience on Instagram by developing better mechanisms for users to search for and discover their interests, and enabling creators and small businesses to grow their presence on the platform.
Etsy
Etsy
07/12/2017

From 2013-2018, I built and led a series of teams at Etsy, including at various times UX Research, Design Systems, and Design Strategy.

Led UX initiatives across a range of different projects, including a wholesale re-branding and redesign of Etsy.com and the launch of several "0 to 1" new product initiatives.

The New York Times
The New York Times
07/20/2012
From 2007 to 2013, I held two different roles at the Times: first as a design lead where I drove the creation and launch of the first NYTimes iPhone app; and then as the company’s first UX Research Director, where I led research for the launch of the Times' digital subscriptions products, a comprehensive redesign of NYTimes.com, and a series of new product ideation workstreams.

Other projects

84000
84000
07/31/2009
Create a Web-based collaboration environment to help scholars working on translating the Buddhist canon into English. I had the privilege of working with Milton Glaser, who designed the visual identity, as well as an extended team of volunteers spread across Asia, Europe and the Americas.